11d Terms & Conditions — Complete Guide to Membership and Use of Services

1 General Terms & Conditions and Eligibility

11d An internationally licensed online gaming and betting platform operated for users in Bangladesh. By using this website or app, you confirm that you have fully read, understood, and agreed to abide by these Terms & Conditions.

These Terms & Conditions 11d and you, forming a legally binding agreement. If you disagree with any part of these terms, please discontinue use of the service immediately.

These Terms & Conditions are written in Bengali because 11d believes every member should be able to understand clearly in their own language. If you have difficulty understanding any section, please contact our support team.

2 Account Registration & Eligibility

2.1 Age Restriction

11dYou must be at least 18 years old to open an account with us. Providing a false age during registration will result in immediate account closure, and all balances may be forfeited.

2.2 One Account Policy

Each individual may only hold one 11d account. If the same person creates multiple accounts, all accounts will be permanently closed and all bonuses will be cancelled.

2.3 Accurate Information Requirement

• Your full name, address, mobile number, and date of birth must be provided accurately at registration.
• Your account cannot be activated without mobile number verification (OTP).
• If registered with incorrect information, KYC verification may be requested at any time to validate the account.
• 11d Reserves the right to request additional verification documents at any time.

2.4 Account Security

Keeping your password confidential is your responsibility. If you suspect any unauthorised access to your account, immediately 11d Contact Support.

3 Deposit & Withdrawal Policy

3.1 Deposit Terms

11dDeposits can be made via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳200. Deposits are typically credited to your account within 1–5 minutes.

3.2 Withdrawal Terms

• Minimum withdrawal amount is ৳500.
• Withdrawals can only be made using the same method used for the deposit.
• For withdrawals of ৳20,000 or more, additional verification is required if KYC has not been completed.
• Wagering requirements must be met before withdrawing from your bonus balance.
• 11d Reserves the right to suspend withdrawals in the case of suspicious transactions.

4 Bonuses & Promotional Offers

4.1 General Terms for Bonus Use

11d's bonus offers are subject to specific wagering requirements and expiry periods. Please read the relevant terms carefully before accepting any bonus.

• Welcome Bonus: For new members only, one-time use. Standard ×5 wagering requirement applies.
• Cashback Bonus: Awarded based on net weekly losses. ×1 wagering requirement — credited directly to your balance.
• Free Bet: Must be used at a specified minimum odds. A ×3 wagering requirement applies to winnings from free bets.
• Reload Bonus: Recurring offers for existing members. Typically comes with a ×4 wagering requirement.

4.2 Bonus Abuse

Abusing the bonus system — such as creating multiple accounts, registering with false information, or attempting to manipulate the system through irregular betting patterns — is a serious violation. In such cases, 11d May cancel bonuses and suspend accounts without prior notice.

5 Betting Rules & Fair Play Policy

5.1 Betting Limits

11dMinimum and maximum betting limits apply to every game and event on 11d. These limits may vary depending on market conditions and event type.

5.2 Bet Cancellation Scenarios

In the following circumstances 11d Reserves the right to void bets:

• If an event is cancelled or suspended
• If incorrect odds are displayed due to a technical error
• If a bet is placed after the outcome of an event has already been determined
• If evidence of bet manipulation is found

5.3 RNG Certification

The outcome of all casino games is determined by Random Number Generator (RNG) technology, which is regularly audited by independent third parties. 11d Does not manipulate the outcome of any game.

6 Prohibited Activities & User Responsibilities

The following activities 11dAre strictly prohibited on this platform. Violations will result in permanent account closure and legal action where necessary:

7 Privacy, Data Protection & Cookie Policy

11d Treats the privacy of your personal information as its highest priority. The data we collect:

• Registration Details: Name, email, mobile number, date of birth
• Financial Information: Transaction history & payment methods
• Usage Data: Gaming history, login times, device information
• KYC Information: National ID card or other government-issued document (if required)

11d Never sells your information to third parties for commercial or advertising purposes. Information is not shared with authorities except where legally required.

For more details, visit our Privacy Policy View page.

8 Responsible Gaming Policy

11d Believes that gaming is entertainment — not a source of income. We are committed to responsible gaming and offer members the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Set a maximum stake limit per bet.
• Self-Exclusion: Self-exclude for a period of 7 days up to permanently.
• Cooling-Off Period: Take a gaming break for anywhere between 24 hours and 30 days.
• Reality Check: Receive periodic reminders about your gaming session duration.

To learn more Responsible Gaming View page.

9 Account Suspension & Closure Policy

9.1 Closure by Member

You can close your account at any time through Account Settings or by contacting Support. Please withdraw your balance before closing.

9.2 Suspension or Closure by 11d

11d May suspend or permanently close an account under the following circumstances:

• Serious violation of the Terms & Conditions
• Evidence of fraud or bonus abuse
• Evidence of registration using false information
• Suspicious Financial Activity
• Legal or Regulatory Reasons

Any valid balance will be returned after the investigation is complete. However, if fraud is proven, all balances will be forfeited.

10 Limitation of Liability & Disclaimer

11d Not liable for the following:

• If a gaming session is lost due to an internet connection disruption
• In the event of delays or failures by third-party payment services
• If the service is unavailable due to force majeure
• If account information is disclosed due to the user's own error

11d Every effort is made to keep the service running. However, we apologise for any temporary disruptions caused by technical issues and assure you of a prompt resolution.

11 Dispute Resolution Process

If you have a dispute or complaint, please first 11d Contact the support team. Resolutions are typically provided within 48 hours.

Dispute Resolution Steps

1. Contact support via live chat or email.
2. Submit your complaint along with any supporting evidence
3. The investigation team will provide an initial response within 48 hours
4. A senior resolution team will handle complex matters.
5. The final decision will be communicated in writing via email

12 Right to Amend Terms & Conditions

11d reserves the right to modify these terms and conditions at any time. In the event of significant changes:

• Notification will be sent at least 7 days in advance.
• Details of any changes will be communicated via email and SMS
• A notice will be displayed on the platform's main page.

Continued use of the service after any changes takes effect will be considered acceptance of the updated terms. If you do not agree with the new terms, please close your account and withdraw your balance.