Question 1

What do I need to register on 11d?

Accepted Answer

To register at 11d, you will need: An active Bangladeshi mobile number (bKash/Nagad number preferred)At least 18 years of ageA strong passwordRegistration is completely free and takes just 2 minutes. Register here। Was this helpful? Yes No

Question 2

Can one person open multiple accounts?

Accepted Answer

No. Under 11d's policy, each person is allowed only One Account Not permitted. If one person opens multiple accounts, all accounts will be permanently closed and balances forfeited.Was this helpful? Yes No

Question 3

How do I recover my password if I forget it?

Accepted Answer

On the login page Click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Once verified, you can set a new password. If you still have trouble, contact us at support@11d.click.Was this helpful? Yes No

Question 4

Is account verification mandatory?

Accepted Answer

Mobile OTP verification is mandatory. Large withdrawals may require additional KYC verification. This is in place to keep your account secure.Was this helpful? Yes No

Question 5

Can I change my username?

Accepted Answer

No, usernames cannot be changed once your account is created. Please choose carefully when registering.Was this helpful? Yes No

Question 6

How do I close my account?

Accepted Answer

To close your account, email support@11d.click or Responsible Gaming page and use the self-exclusion option. If you have a remaining balance, please withdraw it first.Was this helpful? Yes No

Question 7

Can I start playing immediately after registering?

Accepted Answer

Yes! Your account is activated as soon as your mobile OTP is verified. Make a deposit and you can start playing straight away.Was this helpful? Yes No

Question 8

Can I change my mobile number?

Accepted Answer

Yes, your mobile number can be changed through support. Identity verification will be required. Contact us at support@11d.click.Was this helpful? Yes No

Question 9

What is the minimum age to register?

Accepted Answer

To register on 11d, you must be at least 18 years old You must meet the minimum age requirement. Registering with a false age will result in permanent account closure.Was this helpful? Yes No

Question 10

Which payment methods can I use to deposit?

Accepted Answer

Current deposit methods available at 11d: bKash — Minimum ৳200Nagad — Minimum ৳200Rocket — Minimum ৳200Bank Transfer — minimum ৳500Was this helpful? Yes No

Question 11

How long does a deposit take to reach my account?

Accepted Answer

Deposits via bKash, Nagad, and Rocket are typically 1–5 minutes to reach your account. Bank transfers may take 1–4 hours. Delays can occur due to network issues.Was this helpful? Yes No

Question 12

How long does a withdrawal take?

Accepted Answer

Mobile banking withdrawals (bKash/Nagad/Rocket) typically take 5–30 minutes processed. Bank transfers may take up to 1 business day.Was this helpful? Yes No

Question 13

What are the minimum and maximum withdrawal limits?

Accepted Answer

Minimum withdrawal ৳300. The maximum daily withdrawal limit depends on your account verification level. Standard accounts can withdraw up to ৳50,000 per day.Was this helpful? Yes No

Question 14

Are there any fees for deposits?

Accepted Answer

11d does not charge any fees on deposits. However, your mobile banking provider may apply their own service charges. This is governed by the respective service provider's own policy.Was this helpful? Yes No

Question 15

I made a deposit but my balance hasn't been updated — what should I do?

Accepted Answer

If more than 15 minutes have passed, email support@11d.click with your transaction ID. You can also reach us via live chat. We'll verify and resolve the issue promptly.Was this helpful? Yes No

Question 16

What happens if my withdrawal is rejected?

Accepted Answer

If verification fails, the withdrawal may be rejected and the funds returned to your balance. Contact support to find out the reason.Was this helpful? Yes No

Question 17

Can I withdraw my bonus balance directly?

Accepted Answer

No. You must meet the required wagering before withdrawing bonus funds. Once the wagering is complete, the bonus converts to cash balance and can then be withdrawn.Was this helpful? Yes No

Question 18

Which banks are supported for bank transfers?

Accepted Answer

Most scheduled banks in Bangladesh are supported. The full list is available on the Financial Transactions page. Supported banks include DBBL, BRAC, Dutch-Bangla, City Bank, and more.Was this helpful? Yes No

Question 19

Can I withdraw to someone else's account?

Accepted Answer

No. For security reasons, withdrawals can only be made to your registered mobile number or your own bank account. Transfers to third-party accounts are not permitted.Was this helpful? Yes No

Question 20

How do I claim the welcome bonus?

Accepted Answer

Make your first deposit after completing registration. A 100% deposit bonus (up to ৳500) will be credited to your bonus balance automatically.Was this helpful? Yes No

Question 21

What is wagering and how do I complete it?

Accepted Answer

A wager requirement is the amount you need to bet before a bonus can be withdrawn. For example, a ×5 wagering requirement on a ৳100 bonus means you must place ৳500 in bets before it converts to cash. Bets placed with either bonus or real funds count toward the requirement.Was this helpful? Yes No

Question 22

How long does a bonus remain valid?

Accepted Answer

Bonus validity is typically 7 days. Expiry dates vary by offer and are stated in each offer's details.Was this helpful? Yes No

Question 23

How does the referral bonus work?

Accepted Answer

Share your referral code with a friend. Once they register and make their first deposit, you'll receive a ৳200 bonus. Find your referral code in the Profile section.Was this helpful? Yes No

Question 24

Is the weekly cashback available to everyone?

Accepted Answer

Yes, all members are eligible for weekly cashback. Up to 5% cashback on net losses from the previous week is credited every Monday.Was this helpful? Yes No

Question 25

Can I use multiple bonuses at the same time?

Accepted Answer

A new bonus generally won't activate until your current one is complete. However, certain special offers can run simultaneously — check the offer details.Was this helpful? Yes No

Question 26

Where can I find voucher codes?

Accepted Answer

11d's social media, email newsletter & Voucher Special codes are available on the page. Membership-based exclusive codes are also sent directly to members.Was this helpful? Yes No

Question 27

Can I cancel a bonus?

Accepted Answer

Yes, you can cancel an active bonus, but the bonus balance will be forfeited. Only your cash balance will remain after cancellation.Was this helpful? Yes No

Question 28

How do I use a free bet?

Accepted Answer

When placing a bet, select "Free Bet" from the payment options. If your free bet wins, you receive the winnings only (stake not included).Was this helpful? Yes No

Question 29

Which sports can I bet on at 11d?

Accepted Answer

We offer betting on 30+ sports including cricket, football, tennis, badminton, kabaddi, and volleyball. You can also bet on matches in progress via live betting.Was this helpful? Yes No

Question 30

What is the minimum bet amount?

Accepted Answer

Minimum Bet for Sports Betting ৳10. Minimum bet for casino games: ৳5. Amounts may vary depending on the market.Was this helpful? Yes No

Question 31

Can I cancel a bet after placing it?

Accepted Answer

Within a limited time window, you can use the betting cashout feature to cancel or partially settle a bet. This feature is not available on all markets.Was this helpful? Yes No

Question 32

What happens to my bet if a match is cancelled?

Accepted Answer

If a match is cancelled, abandoned, or washed out, your full stake will be refunded.Was this helpful? Yes No

Question 33

What is an accumulator (parlay) bet?

Accepted Answer

Combine multiple selections into a single bet. Get them all right and you could win big thanks to the multiplier effect — but if one loses, the entire bet loses.Was this helpful? Yes No

Question 34

What games are available in Live Casino?

Accepted Answer

Live Casino features Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar, and many more — all played with real live dealers.Was this helpful? Yes No

Question 35

How do odds work?

Accepted Answer

Odds represent the ratio of your potential winnings. For example, a ৳100 bet at odds of 2.5 returns ৳250 if you win (a profit of ৳150). Higher odds mean a lower probability but a bigger reward.Was this helpful? Yes No

Question 36

Is live betting available for all matches?

Accepted Answer

Live betting is available for major leagues and tournaments, but not every match will have it. Look for the live icon on the match page — if it's there, live betting is open.Was this helpful? Yes No

Question 37

Where can I find my betting analysis?

Accepted Answer

11d's On the Analytics page Team, player, form, and statistical data are available. This information can help you make stronger, more informed betting decisions.Was this helpful? Yes No

Question 38

Is my personal information secure?

Accepted Answer

Yes. 11d uses 256-bit SSL encryption. Your personal information is never shared with third parties. To learn more, Privacy Policy View.Was this helpful? Yes No

Question 39

What should I do if someone asks for my password?

Accepted Answer

No 11d staff member will ever ask for your password. If someone does, it's a scam — change your password immediately and report it to support@11d.click.Was this helpful? Yes No

Question 40

How do I enable two-factor authentication (2FA)?

Accepted Answer

Go to "Security" under Profile Settings and enable mobile OTP verification. You'll be prompted for an OTP whenever you log in from a new device.Was this helpful? Yes No

Question 41

I think my account has been hacked — what should I do?

Accepted Answer

Change your password immediately. If you're unable to, send an urgent email to support@11d.click or let us know via live chat. We'll secure your account right away.Was this helpful? Yes No

Question 42

How long does a login session stay active?

Accepted Answer

Your session will automatically end after 30 minutes of inactivity. With "Remember me" enabled, you'll stay logged in for up to 30 days.Was this helpful? Yes No

Question 43

How do I enter the 11d lottery?

Accepted Answer

On the Lottery page Go to the Lottery page, select your preferred draw, purchase your tickets, and wait for the results. Any winnings will be credited directly to your account.Was this helpful? Yes No

Question 44

How much does a lottery ticket cost?

Accepted Answer

Ticket prices range from ৳20 to ৳500 depending on the lottery type and prize. Special draws may have different pricing.Was this helpful? Yes No

Question 45

Can I watch the lottery draw live?

Accepted Answer

Yes! Live draws are broadcast on the Lottery page at scheduled times. Results update instantly and winners are notified by SMS.Was this helpful? Yes No

Question 46

How much do I need to deposit to join the High Roller program?

Accepted Answer

High Roller status is typically granted to players who deposit ৳20,000 or more per month. On the High Roller page, View details.Was this helpful? Yes No

Question 47

What benefits do High Rollers receive?

Accepted Answer

For high rollers: dedicated account manager, higher withdrawal limits, exclusive cashback offers, event invitations, and special bonuses.Was this helpful? Yes No

Question 48

How do I set a deposit limit?

Accepted Answer

Go to "Responsible Gaming" under your profile settings to set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately.Was this helpful? Yes No

Question 49

How do I self-exclude?

Accepted Answer

On the Responsible Gaming page select the self-exclusion option. Choose your preferred duration (from 3 months to permanent) and confirm with an OTP.Was this helpful? Yes No

Question 50

Where can I get help if I notice signs of gaming addiction?

Accepted Answer

Contact 11d Support — we'll guide you to the right help. On the Responsible Gaming page Find detailed information and tools.Was this helpful? Yes No

Frequently Asked Questions (FAQ) — Everything You Need to Know About 11d

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