Your trust in 11d is our most valuable asset. In this document, we clearly explain — what data we collect, why we collect it, and how we keep it secure.
A summary of how 11d protects your information
Every transaction and piece of personal information you share is protected by bank-level encryption. Your data cannot be read by anyone during transfer.
11d never sells your personal information to third parties. Your name, phone number, or email is never shared with advertising companies.
Only authorized personnel have access to your data. All access is logged and monitored.
You may request deletion of your personal data at any time. Unless required by law, it will be removed within 30 days.
All cookies except essential ones require your consent. You can update your cookie settings at any time.
If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time. This will not affect your access to our services.
11dWelcome to . This Privacy Policy explains how 11d What information we collect when you use our website and mobile app, how that information is used, and the steps we take to protect your privacy.
This Policy 11dApplies to all services offered by — betting, casino, lottery, bonuses, vouchers, and any other services. 11d By using the platform, you are deemed to have accepted this Privacy Policy.
Please note: This Policy Terms & Conditionsshould be read together with. Both documents together 11d and you, governing the legal relationship between both parties.
If you are under 18 years of age, then 11d's services or providing personal information is strictly prohibited.
| Data Type | What We Collect | Why It's Needed |
|---|---|---|
| Device Information | IP address, device model, OS | Security Verification |
| Browsing Information | Page visits, timestamps, click data | Experience Improvement |
| Location | Approximate location (IP-based) | Regional Services |
| Gaming History | Bets, wins/losses, and game duration | Responsible Gaming |
| Transaction Logs | Deposit/Withdrawal History | Financial Records |
Payment providers (bKash, Nagad, Rocket) receive limited data solely for transaction verification. No personal data is obtained from third parties beyond this.
11d Your information is collected in the following ways:
Transparency Assurance: 11d We never collect information secretly or without your knowledge. The purpose of every data collection is clearly stated at the time it occurs.
Your Collected Information 11d Your data is used only for specified purposes. Your consent will be obtained before any additional use.
To complete registration verification, login security, account recovery, and the KYC process.
For betting, gaming, transaction processing, and bonus distribution.
To prevent fraud, detect suspicious activity, and protect your account.
Analyses usage patterns to improve and enhance the platform.
For meeting regulatory requirements and maintaining financial records.
To resolve your issues promptly and improve the quality of our support.
11d does not sell your personal data. However, limited information may be shared in certain circumstances:
Our Commitment: Except in the specific circumstances outlined above 11d We never share your information with third parties — including advertisers, marketing companies, or data brokers.
In Protecting Your Data 11d We employ a multi-layered security system, including:
256-bit TLS/SSL encryption, firewall protection, DDoS prevention, regular security audits, and penetration testing — together, these measures keep your data protected with the highest level of technical security.
Staff undergo regular privacy training, a need-to-know data access policy is enforced, and all access is logged.
Server data is stored in encrypted form. Regular backups are maintained, and a disaster recovery plan is kept active at all times.
In the Event of a Data Breach: In the event of a security breach 11d Affected members will be notified within 72 hours, and immediate preventive measures will be taken.
11d's website and app use cookies and similar technologies. The types of cookies we use and your control options are outlined below:
You can also manage cookies through your browser settings. However, disabling certain cookies may limit the functionality of some features on the site.
11dAs a member of, you have certain rights regarding your personal data. To exercise these rights, email us at support@11d.click.
You may request to know what personal data we hold about you.
You have the right to request corrections to any inaccurate or incomplete information.
You may request deletion of your data unless we are required to retain it by law.
You may request that we stop using your data for specific purposes.
You can obtain your data in a machine-readable format.
You may object to your data being used for marketing or profiling purposes.
Response Time: Within 30 days of receiving a rights exercise request 11d We will respond within the specified timeframe. Complex requests may take up to 90 days, and you will be informed of the reason.
11d Data is never retained longer than necessary. Retention periods vary by data type:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Account closure + 5 years | Legal Obligation |
| Financial Transactions | 7 years | Financial Regulation |
| Gaming History | 3 years | Dispute Resolution |
| Support conversations | 2 years | Service Quality Improvement |
| Marketing Data | Until consent is withdrawn | Consent-Based |
| Login Logs | 1 Year | Security Review |
Once the retention period expires, data is securely deleted or anonymised so that individuals can no longer be identified.
11d's services are strictly for users aged 18 and above. We do not knowingly collect data from minors.
Any minor 11dIf we become aware that a minor has registered, the account will be closed immediately and all associated data will be deleted.
For parents & guardians: If your child 11dis suspected to have registered, please contact support@11d.click immediately. We will take prompt action.
11d We reserve the right to update this Privacy Policy. For significant changes:
Continued use of the service after any changes takes effect will be considered as acceptance of the updated policy.
For any questions, concerns, or rights exercise requests related to this Privacy Policy, please reach out to us through the following:
11d is committed to protecting your privacy. Register for free and enjoy betting and gaming in a completely safe environment.